Customer Relationship Management

A scalable, versatile customer relationship management system will save your business time, money, and increase the accountability of your sales team. The CRM solutions we implement at TNT Factory can be tailored to fit the specific needs of your company.

 

Results you can expect after implementing a CRM solution:

 

Increased Tracking Abilities

 

Customer relationship management software breaks down your sales funnel into a visual process populated with your company's data. Potential customers can be organized by date contacted, contract worth, or location in the funnel. Your sales force can also be held accountable. Each account executive's performance is presented clearly, and individual pipelines and past conversions are itemized by type and client. TNT Factory can configure your CRM to compare sales data between salespeople, locations, or time periods so you always know how well your business is performing.

 

Greater Process Organization

 

Customer relationship management software organizes all of your business processes into a centralized location. A usable and aesthetically pleasing dashboard visualizes all of the data from your sales force. We can configure your web-based solution to function perfectly on mobile devices (including BlackBerrys and the iPhone) to enable easy access from anywhere. Our CRM solutions can also automatically transfer website leads directly into your CRM, saving your salespeople the hassle of entering web leads manually.

 

Data for Improvement

 

With the extra data available from a CRM, you can pinpoint weak areas in your sales process and improve continuously. Customer retention statistics tell you how well you are pleasing your most profitable customers. TNT Factory CRM Customer Surveys are modeled after the Net-Promoter Score and provide you with invaluable feedback on the performance of your operation. With these data you can accurately forecast future business performance.